DV24/7 - contact issues

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DV24/7 - contact issues

Postby SJB » Fri Jan 14, 2022 12:53 pm

Has anyone else had issues contacting DV24/7?
They are not answering emails - or the phone.
If you hang on the phone - simply drops out after a while.
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Re: DV24/7 - contact issues

Postby Stu's Dad » Fri Jan 14, 2022 3:55 pm

I did business with them once about five years ago - and never again. Their website promises to keep you informed about your order at all times, yet I ordered a small amp and a cheap volume pedal and apart from the acknowledgement I heard nothing for a fortnight. I eventually got through on the 'phone and was told that they were waiting for the volume pedal to come in. When I threatened to cancel the order a manager came on and promised to send a more expensive model at no extra cost. The delivery arrived the next day, from Germany, and contained the original pedal ordered.

They're a shambles.

Len
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Re: DV24/7 - contact issues

Postby SJB » Fri Jan 14, 2022 5:52 pm

Thanks for the reply.
I ordered stuff off them a couple of times just before the pandemic and was able to contact them at that time.
I am waiting for an MV50. I know they are in short supply but they did say delivery to them would be 15th Dec 2021.
I suppose they are still waiting for them to come in.
However as stated the ability to contact them is causing concern.
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Re: DV24/7 - contact issues

Postby SJB » Sat Jan 15, 2022 1:55 pm

I have contacted them now - they are short staffed - stuff due early Feb
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Re: DV24/7 - contact issues

Postby Tone » Sat Jan 15, 2022 2:57 pm

I've just had a 'curate's egg' experience with DV24/7.

On Wed 5 Jan I ordered a Boss pedal from them on line with a stated delivery of 4/6 days. I received an automated acknowledgement but nothing else. Rang their helpline after a week, held in a queue, took advantage of their call back service but never received a call. Feeling rater aggrieved, I rang again the next day (which was 2 days ago) and this time I managed to speak to someone quite quickly. He was very helpful and was able to tell me that my order was still at the depot in Germany and the estimated delivery date was next Wed, 19 Jan. He emailed me the tracking number from which I was able to check that the pedal was still at the depot late on Thurs evening. I wasn't very impressed but at least I had a point of reference.

Therefore, I was surprised, nay stunned, when the pedal was delivered to me yesterday afternoon and I thought what great customer service it was that someone had driven all through the night from Germany just for me :o :D

I should have realised when ordering that the pedal was coming from Germany and, had I done so, I probably wouldn't have gone ahead but what started badly turned out OK in the end
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Re: DV24/7 - contact issues

Postby SJB » Mon Jan 17, 2022 11:55 pm

I have cancelled the order with Dv247.
My local shop "AStrings" had stock and beat Dv247 price.
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